Install your eSIM on a Samsung Galaxy

• Install it at home, on Wi-Fi, before you travel. The install needs internet.
• Keep your order page open: it has your install link, QR code and codes. Find your order
• Your phone must support eSIM and not be locked to a carrier. Check your phone

The quickest way, on Android 10 and later.

1. Open your order page on the phone you'll travel with.
2. Tap Install on this phone. The phone's eSIM set-up opens.
3. Tap Add or Confirm, and follow the steps under “While it installs”.

1. Open your order page on another screen, such as a computer or tablet.
2. On the phone, open Settings › Connections › SIM manager.
3. Tap Add eSIM, then Scan QR code.
4. Point the camera at the QR code on your order page, then confirm.

Use this if you can't scan, for example if you only have the one phone.

1. Open Settings › Connections › SIM manager › Add eSIM.
2. Choose Enter activation code (on some versions, tap Scan QR code first, then Enter code instead).
3. Copy your details from here:

   SM-DP+ address

   Shown on your order page

   Activation code

   Shown on your order page

   Open this guide from your order page to copy your own, or find your order.

1. Name the line. When the phone shows the new SIM, tap it and name it landfall.
2. Primary SIM questions (calls, messages, mobile data): keep your usual SIM for all three for now.
3. If the phone asks whether to switch the new SIM on, choose not now, or switch it off in SIM manager afterwards. Leave it off until you land.

1. Open Settings › Connections › SIM manager, and switch landfall on.
2. In the same screen, under Primary SIM, set Mobile data to landfall.
3. Open Settings › Connections › Mobile networks, and turn on Data roaming. Travel eSIMs always roam, even where the network is local.
4. Give it a minute to find a network. Still nothing? Turn Aeroplane mode on, wait ten seconds, and turn it off.

• It says "No SIM" or "SIM not supported": Will a Landfall eSIM work on my phone?
• No data after landing: It isn't connecting. What should I check?
• Not sure when your days start: When do my days start?
• The code was refused, or the install stopped halfway: don't try the code again. Contact us with your order number and a screenshot.

Still stuck? Contact us, every day, 8am to 8pm Sydney time.