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Delete your Landfall account

This page is for the Landfall: Travel eSIM app and landfallesim.com, run by CyberBakery Pty Ltd. You can delete your account in the app, or ask us by email.

In the app

  1. Open Landfall and sign in with your email.
  2. Go to Account and tap Delete account.
  3. Read what will be deleted, then confirm. You’re signed out straight away.

By email

If you don’t have the app any more, email privacy@landfallesim.com from the address you use with Landfall, with the subject “Delete my Landfall account”. We’ll confirm it’s you, delete the account and reply when it’s done.

What’s deleted

  • Your email address, country and marketing choice.
  • Your sign-ins on every device, and the app’s notification tokens.
  • Anything you wrote in feedback about your orders.

We stop sending you email, including eSIM emails and low-data alerts.

What we keep, and for how long

Records of your orders and payments are kept for 7 years, because tax law requires it. They’re no longer linked to your email address. An eSIM you’ve already installed keeps working until its plan ends.

To delete some of your information without deleting your account, email privacy@landfallesim.com. Our privacy policy has the details.