Contact us
Email support@landfallesim.com with your order number. Every day, 8am to 8pm Sydney time; if you’re travelling and offline, we’ll reply as soon as we can.
Before you write: the usual fixes
- No data? Turn on data roaming for the Landfall eSIM, and make sure it’s the line chosen for mobile data.
- Not connecting at all? Turn airplane mode on and off, or restart your phone. Check you’re in a country your plan covers.
- Lost your order link? Sign in with your email to find it.
- Not sure your phone works? Check it here.
Refunds and policies
See our refund policy, terms and privacy policy.
Landfall is run by CyberBakery Pty Ltd, Sydney, New South Wales, Australia.