Questions
Can’t find your answer? Contact us.
Will a Landfall eSIM work on my phone?
Your phone needs to support eSIM and must not be locked to a carrier. Most phones from the last few years do. Check your phone before you buy.
When do my days start?
For most plans, your days start the first time the eSIM connects to a network at your destination, so installing early is fine. A few plans start when you install the eSIM instead; the plan page says which before you buy.
When should I install it?
Before you travel, while you're on wifi at home. Then, when you land, you only need to switch it on. Plans can wait a long time before first use; your order page shows the date to start by.
Do I get a phone number?
No. Landfall eSIMs are data only, unless a plan says otherwise. Calls and messages over apps like WhatsApp, FaceTime and LINE work as usual.
Can I keep my usual SIM in my phone?
Yes. On a dual-SIM phone your usual SIM stays in place for calls and texts while Landfall handles the data. Turn off data roaming on your usual SIM so your home carrier doesn't charge you.
How do I get online when I land?
In your phone's mobile settings, choose the Landfall line for mobile data and turn on data roaming for it. Your phone then joins a local network.
It isn't connecting. What should I check?
- Data roaming is on for the Landfall line.
- The Landfall line is selected for mobile data.
- Airplane mode is off; try switching it on and off once.
- Restart your phone.
Still stuck? Contact us with your order number and a screenshot.
Can I add more data?
Many plans can be topped up on the same eSIM, with no new QR code. If yours can, the options are on your order page.
I deleted the eSIM. Can I get it back?
Please don't delete it while you still need it. If you already have, contact us with your order number and we'll check what we can do.
Can I use one eSIM on two phones?
No. An eSIM installs on one device. For a second phone, buy a second eSIM.